New feature added to assist Helpdesk communicate known issues and system updates

The Department has added a new knowledgebase feature designed to communicate known issues and updates pertaining to our data systems (NEO/Synergy).  We hope this will provide those in need of help with a quick way to search and filter by issue or topic to find more information and possible resolutions. The knowledgebase can be found … Continue reading New feature added to assist Helpdesk communicate known issues and system updates

MaineCare Q417 Seed report review delayed

Due to the continued data access and quality issues integrating the student data from Infinite Campus to NEO, the Maine Department of Education is delaying the MaineCare report review for Q417. Q417 MaineCare Seed recovery efforts will be delayed until December 2017. Previous notification has been sent about reports moving from Infinite Campus to NEO … Continue reading MaineCare Q417 Seed report review delayed

EPS Student Enrollment and Special Education Child Count data certification deadline extended to November 7

Due to the continued data access and quality issues integrating the student data from Synergy to the EPS reports in NEO, the Maine Department of Education is extending the certification deadline from October 31st to November 7th for Essential Programs And Services (EPS) Student Enrollment and Special Education Child Count (EF-S-05 Part 1). Subsequently, the … Continue reading EPS Student Enrollment and Special Education Child Count data certification deadline extended to November 7

Synergy progress and updates

The Maine Department of Education is continuing to assist School Administrative Units (SAU) as October 1st student enrollment counts are being uploaded into the new Synergy State Edition Student System. Thank you for your patience and understanding as the Department answers requests, resolves issues and continues to work through the transitionary period. Below are a … Continue reading Synergy progress and updates

PRIORITY NOTICE: Urgent message regarding uploading student enrollment data

The Maine Department of Education is working quickly to resolve reported issues that School Administrative Units (SAU) are experiencing in uploading and validating October 1 student enrollment counts in the Synergy State Edition Student System. The Department understands your frustration and concern, and we apologize for any inconvenience these issues have caused. Please be advised that Department … Continue reading PRIORITY NOTICE: Urgent message regarding uploading student enrollment data

Synergy technical issues resolved

The Department has resolved a technical issue with the upload functionality for special education data in the Synergy State Edition Student System.  To solve this issue, it was necessary to delete all special education data that had been uploaded prior to 1:00pm on Friday, October 6, 2017. If you have uploaded your special education data prior to this date/time, it will be necessary for … Continue reading Synergy technical issues resolved

PRIORITY NOTICE: Arts education participation and access data needed

The Maine Department of Education is committed to supporting access to, and participation in the arts as part of Maine students’ well-rounded education. In order to provide a view of trends, challenges, and successes in PreK-12th grade arts education, the department is asking school districts to submit student participation and access data for the 2016-2017 … Continue reading PRIORITY NOTICE: Arts education participation and access data needed