The Maine Department of Education’s Certification team is excited to report that they have held a 2-3 week processing time for more than a year, despite the heavy volume of inquiries and responses they attend to on a daily basis to manage the initial applications and renewal of educator and administrator credentials across Maine.
The transition from a hard copy paper filing and processing system to the Maine Educator Information System (MEIS) in 2018 has allowed the team to work more efficiently at assisting educators to manage their credentials completely online.
Since the start of 2021, Maine DOE’s Certification Team has received 11,000 applications for certification and issued roughly 9,000 credentials. In that same time frame they have sent 1,500 – 2,000 emails a week, assisted educators on more than 100 phone calls a day, and their support staff have been preparing roughly 1,500 documents a week for evaluators to process.
Beyond their the work of processing educator credentials, the team has also continued their 8:00am support staff training twice a week, and created a website committee that has and continues to streamline the information and ease of use on the Maine DOE’s Certification website.