Helpdesk Ticketing and Immediate Communication Procedures

Due to recent Data Team staff departures, the Maine Department of Education (DOE) Helpdesk currently has only one fulltime dedicated staff member, with augmented assistance from other members of the Data Team. While the Department is in the process of hiring additional staff, we ask that communications to the Helpdesk be submitted via email at

Emails to the Helpdesk automatically generate into a ticket tracking system, receive a ticket number, and will be answered in the order that they are received. The tickets and emails can be used for training new staff while not requiring the end user to sit on hold for an answer. The emails can also be forwarded to other Maine DOE staff for assistance.

If your situation does require verbal communication, you can record that in the email ticket and the Helpdesk will call you back.

It is anticipated that full staffing of the Helpdesk will resume by October 2018, and at that time we welcome calls for immediate assistance.

The Maine DOE and its Data Team appreciate your patience and understanding during this transition period.