Further Certification Updates: Increase in Processing Times, and Temporary Change in Call Hours

The Certification team would like to thank the education field for their assistance in helping to reduce phone calls to the office. The reduction in calls over the past week has allowed the team to input substantially more applications into the system as well as processing applications currently in the system.

This increased efficiency has allowed the amount of open applications to be reduced from 3,000 to 2,300. As school is starting, the certification team would like to alert you that next week between September 4th through September 7th the phone hours will be reduced from 6.5 hours per day to 3 hours per day.  This will allow the team additional time to process applications to meet the needs of both educators and districts.

Phone times for September 4 – 7 will be 9AM – 12PM.

On September 10th, phone coverage will resume the typical 6.5 hours a day, from 9AM to 3:30 PM. 

Further updates will be available in the Maine DOE Newsroom, on the Certification webpage, and on Maine DOE’s official Facebook and Twitter pages.